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NEW QUESTION 52
vp of service at universal containers wants to make it easier and faster for support reps to send knowldge articles to customers.What should a consultant configure to satisy this request ?
- A. create a lightning email template to sned artilce to customer
- B. Create a macro to send an email with the article to customer
- C. create a workflow email alert to send the artilce to the customer
- D. create an auto response rule to send the article to teh customer
NEW QUESTION 53
Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles. The company would like a recommendation on how to maintain its article quality.
What is the recommended method to meet the requirements?
- A. Smart Links
- B. Article Translation
- C. Apex Trigger
- D. Approval Process
NEW QUESTION 54
Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.
What configuration should a consultant recommend?
- A. Define a custom List View.
- B. Use a second Console session.
- C. Add History to the Utility bar.
- D. Keep all open in tabs.
NEW QUESTION 55