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NEW QUESTION 37

How are additional ICM Tools added?

  • A. Admin Server node will add the additional tools provided in the Administration Tools folder.
  • B. The Logger Server node will add the additional tools provided in the Administration Tools folder.
  • C. PG Server node will add the additional tools provided in the Administration Tools folder.
  • D. Script Editor is available in the PG and ICM Router server.

Answer: D

NEW QUESTION 38

Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.

Where can this task be accomplished?

  • A. Active Directory
  • B. CCE Admin page
  • C. Domain Manager
  • D. Configuration Manager

Answer: B

NEW QUESTION 39

Which two types of scripts can be created with the Script Editor? (Choose two.)

  • A. Call Studio Scripts
  • B. Tenant Scripts
  • C. Administrative Scripts
  • D. Call Flow and Call Control Scripts
  • E. Routing Scripts

Answer: A,C

NEW QUESTION 40

Which two components must be configured for CCE to begin routing the contact and start processing the call?

(Choose two.)

  • A. Media routing domain
  • B. Call type
  • C. Network VRU
  • D. Skill Targets
  • E. ICM script

Answer: B,E

NEW QUESTION 41

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

  • A. answer Calls from Skill groups and PQs
  • B. log in to CCE admin
  • C. view Team gadget in Finesse
  • D. CUCMAPI
  • E. CUC login

Answer: A,C

NEW QUESTION 42

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