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NEW QUESTION 36

The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs.

How should the consultant meet this business requirement?

  • A. Set up an Affiliations report.
  • B. Configure a list view.
  • C. Use an Opportunity report.
  • D. Create custom report type.

Answer: C

NEW QUESTION 37

A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.

Which solution should a consultant recommend?

  • A. Service Cloud
  • B. Einstein Next Best Action
  • C. Digital Engagement
  • D. Salesforce Identity

Answer: A

NEW QUESTION 38

During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.

What is the impact of creating a Contact without a parent Account?

  • A. Contacts are private only to the record owner, and inaccessible to other users.
  • B. Contacts are public to all users, potentially sharing sensitive data.
  • C. Contacts are at risk of ownership data skew, which may result in performance issues.
  • D. Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.

Answer: D

NEW QUESTION 39

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